Category: Building Trust
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One form of disinformation is the “look over there, not over here” narrative, especially when used to scapegoat a person or a population. We are currently hearing a version of this narrative in the form of an attack on federal employees who are being portrayed as representative of government bloat or corruption. Yet let’s look…
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Patriot – “One who loves his country and zealously guards its welfare.” Webster’s Concise Dictionary of the English Language, 1997 On this July 4 we look back at Resolution 108, passed by the American Bar Association, in 2011. The ABA warned then that “political discourse continues to spiral to unprecedented levels of acrimony and venom”,…
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How do you know whether your civic engagement efforts are working or not? How do you know where to start? Is there sufficient trust to begin deliberation on a difficult issue, or do you need to build trust first? How do you know if civic engagement would help or hurt? Research has shown that civic…
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In this post, we continue to look at things that public officials sometimes do which erode trust. The following 5 behaviors round out our list of 10: 6. Presenting false choices: Presenting limited “either/or” choices– particularly when the “options” are overstated or when neither is of much interest to the public — while ignoring or…