Tag: building trust series
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How do you know whether your civic engagement efforts are working or not? How do you know where to start? Is there sufficient trust to begin deliberation on a difficult issue, or do you need to build trust first? How do you know if civic engagement would help or hurt? Research has shown that civic…
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In this post, we continue to look at things that public officials sometimes do which erode trust. The following 5 behaviors round out our list of 10: 6. Presenting false choices: Presenting limited “either/or” choices– particularly when the “options” are overstated or when neither is of much interest to the public — while ignoring or…
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I have met several civic leaders who complain that the average citizen is “apathetic”, and that only the “angry” citizens show up when public meetings are scheduled. These leaders have not had very positive experiences interacting with the public and are therefore reluctant to invest time and effort in public engagement. Most of us are…
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As we noted in out first post in this series on trust, building “trust” with the public requires thinking about a range of factors. Earlier this year we invited a number of different people working on civic engagement in different fields, including politics, agricultural policy, water policy, urban planning, and health, to share thoughts about…
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Trust is not some “touchy feely” thing. It is a real dimension of human interaction that, if not present, keeps people from productive interaction, or any interaction at all. It’s actually something you can analyze and something you can work to build. Trust is what affects your ability to get people in the room. It…